We became aware of IMAP’s consultants through the pilot project “Immigration Offices as Welcome Centers.” During the two-day foundational training, the consultants presented the topic of intercultural competence in a lively and highly competent manner. Particularly valuable for our office was the module “Toolbox for Immigration Offices.” The IMAP consultants provided us with practical tools that opened up new possibilities within our team. With IMAP’s support, we were able to implement the “Facilities” tool and establish new structures. This led to the development of a spatial concept that we successfully implemented at the beginning of the year.
Our Welcome Center has now become more attractive for both our clients and our staff. Brighter rooms, a service counter that allows several clients to be assisted at the same time, a play area for children, and more space overall represent significant improvements. We especially appreciate IMAP’s excellent accessibility and their great willingness to help.
Claudia Knauber
Deputy Team Leader of the Immigration Office
Stadt Wiesloch