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A process-oriented alignment of your organization – or the optimization of existing workflows – can demonstrably lead to significant improvements in both the quantity and quality of outcomes. Such initiatives often bring valuable side effects as well, including:

  • greater self-organization and agility

  • increased employee satisfaction

  • the development of organizational culture as a key driver in achieving strategic goals

 Christopher van den Hövel

Christopher van den Hövel

Senior Manager & Partner

vandenhoevel@imap-institut.de

+49 (0) 211 513 69 73 - 15

Projects

What is the purpose of analyzing and optimizing processes in public administration?

Citizen expectations are increasing.

Services are expected to be delivered faster and function smoothly.

Digital Transformation and the Online Access Act (OZG) promise simplification.

These benefits can only be achieved if processes are clearly analyzed and optimized in advance.

Staff shortages in public administrations

Due to numerous vacant positions, available personnel resources must be used in a targeted and efficient manner.

Continuous improvement rarely takes place.

Changes to processes are rarely incorporated in a systematic way, leading to increasing complexity and a lack of transparency. On average, processes contain about 30% waste and error.

An important step is the restructuring of front- and back-office tasks – learn more in our flyer for immigration authorities.

 

What are the benefits of our process analysis?

  • In our workshops, we work directly with those affected by the processes to ensure that the solutions are practical and applicable in their context.
  • Our method is participatory and easy to implement – employees and managers are empowered to become process analysts themselves and to identify optimization potential on their own.
  • Our process visualization captures the key elements of each process: events, manual and digital activities, documents, responsibilities, information flows, and processing times.

  • Our process optimization (and reflection) identifies a wide range of improvement opportunities: media and system discontinuities, digital transformation potential, unclear responsibilities, information loss, and time inefficiencies.

 

We would be happy to help you optimize a pilot process!

You do not have much experience with process optimization yet? Then it makes sense to start with a small pilot project. For this, we typically follow the process and effort outlined below:

1. project briefing (2 h): 

2. kick-off workshop (2 days): 

3. process workshop (4 h):

4. implementation workshop (4 h): 

5. final meeting (4 h):