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As systemic digitalization consultants, we view digital transformation and organizational development as interconnected processes. That’s why we act as facilitators for process-optimized, digital, and hybrid collaboration – and at the same time as a bridge between you, your clients, and IT developers.

 Christopher van den Hövel

Christopher van den Hövel

Senior Manager & Partner

vandenhoevel@imap-institut.de

+49 (0) 211 513 69 73 - 15

Projects

The digital transformation of public administration is generally associated with the following expectations:

Increased efficiency in processes

Increased satisfaction among customers and citizens

Increased capacity for change and ongoing improvement

Increased attractiveness as an employer

These expectations can be met if digitalization is understood as a transformation process – one that not only involves new workflows and technologies, but also includes a lasting (and therefore effective) shift in work and leadership culture, organizational structures, and employee competencies.

IMAP supports you with over 20 years of (specialized) experience in public administration through the following service modules:

The impact

  • A comprehensive digital transformation approach that combines effective process and structural renewal with capacity building and the development of change readiness.
  • Anchoring the digital strategy in the organizational culture through targeted training for all stakeholders and complementary measures in agile and systemic organizational development.
  • Employee acceptance and commitment through early expectation management and the facilitation of participation and/or feedback formats.